Our support team is here to assist you with a wide range of crypto-related issues. To ensure fast and accurate assistance, please select the category below that best describes the problem you are experiencing. Choosing the correct issue helps us route your request to the appropriate support specialist and resolve it as efficiently as possible. Proceed with Other Issues if you can't find the category of your issue below
Choose the category that best describes the issue you are experiencing (such as transaction errors, wallet issues, staking problems, or DApp connectivity). This helps route your request to the appropriate support team.
Proceed to connect the affected wallet using the supported wallet connection method, or select the option to manually provide wallet details if connection is not available.
Clearly explain the problem you are facing, including relevant details such as transaction hash (TXID), network, token name, date/time, and screenshots if applicable. Accurate information helps speed up resolution.
Once submitted, your request is securely forwarded to our technical support team for review and diagnosis. Our support specialists analyze the issue and provide a solution as quickly as possible. In most cases, guidance or corrective steps are issued immediately.
After the solution is applied, you will receive confirmation and, if necessary, follow-up instructions to ensure the issue is fully resolved.
